Location: Minneapolis, MN (hybrid within metro area, open to 100% remote if outside area)

Duration: 24 months

JOB DESCRIPTION:

This position is responsible for planning, research, and technical writing support for medical device industry product labeling within CV Portfolio Technical Communication.

Responsibilities may include the following and other duties may be assigned. Creates, develops, plans, writes, and edits operational, instructional, maintenance or test procedures for paper, multimedia, web-based publications, and user sites; may produce content for embedded user assistance technology. Conducts interviews with various users and technical staff to gather data for documentation. Researches and translates technical information into manuals and/or web-based documents for nontechnical and technical users. May document engineering processes and specifications. Recommends formats responsive to technical and customer requirements. Produces products that conform to the company documentation and quality assurance standards.

SPECIALIST CAREER STREAM: 

Typically, an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results.  May act as a mentor to colleagues or may direct the work of other lower-level professionals.  Most of the time is spent delivering and overseeing the projects from design to implementation while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education (typically University).

DIFFERENTIATING FACTORS:  

  • Autonomy: Established and productive individual contributor. Works independently with general supervision on larger, moderately complex projects / assignments.
  • Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments. Contributes to the completion of project milestones. May have some involvement in cross functional assignments.
  • Innovation and Complexity: Problems and issues faced are general and may require understanding of broader set of issues or other job areas but typically are not complex. Adjusts or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.
  • Communication and Influence: Communicates primarily and frequently with internal contacts. External interactions are less complex or problem solving in nature. Contacts others to share information, status, needs and issues to inform, gain input, and support decision-making.
  • Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream.

POSITION RESPONSIBILITIES: 

  • Exceptional writing and communication skills.
  • Write clear, simple content that speaks to customers in their own language.
  • Collaborate openly and effectively with a range of stakeholders, including writers and subject matter experts.
    Manage multiple projects and communicate status proactively.
  • Successfully negotiate project schedules, plans, and milestones.
  • Understand how regulations, laws, and standards influence content design.
  • Understand the impact of localization on English content.
  • Maintain design documentation to support quality and regulatory process requirements.
  • Effectively communicate the appropriate level of detail based on the audience.
  • Take direction to be able to work independently and make sound decisions.
  • Express ideas clearly and diplomatically.
  • Give and receive constructive feedback.

Required Knowledge and Experience:  

Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience. Requires a University Degree and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.

Required: 

  • Technical writing experience
  • Experience working with cross-functional project teams
  • Knowledge of software technologies used for writing, publishing, and document control

EDUCATION REQUIRED:

Bachelor’s degree in technical communication, writing/composition, or similar
field

YEARS OF EXPERIENCE:

  • 3+ years of related experience with a Bachelor’s degree
  • 2+ years of related experience with a Master’s degree (Master’s degree in technical communication preferred)

DESIRED/PREFERRED QUALIFICATIONS: 

  • Excellent problem-solving skills
  • Strong attention to detail and accuracy
  • Authoring in XML in a single-source content development environment
  • Ability to work effectively across disciplines to implement creative solutions to complex problems
  • Experience creating content for software or apps
  • Proven experience managing software documentation projects
  • Ability to learn and adapt to changes in technology, processes, and requirements
  • Writing for a global audience
  • Knowledge of Medtronic products and quality system
  • Understanding of product labeling development in a regulated industry
  • Understand industry trends in technical communication, information architecture, and content development