Location: Minneapolis, MN (remote due to COVID)
Duration: 6 months

POSITION DESCRIPTION

 Responsibilities may include the following and other duties may be assigned:

  • Creates, develops, plans, writes and edits operational, instructional, maintenance or test procedures for paper, multimedia, web-based publications and user sites; may produce content for embedded user assistance technology.
  • Conducts interviews with various users and technical staff to gather data for documentation.
  • Researches and translates technical information into manuals and/or web-based documents for nontechnical and technical users.
  • May document engineering processes and specifications.
  • Recommends formats responsive to technical and customer requirements.
  • Produces products that conform to the company documentation and quality assurance standards.

OTHER RESPONSBILITIES MAY INCLUDE

 Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results.

  • May act as a mentor to colleagues or may direct the work of other lower-level professionals.
  • The majority of time is spent delivering and overseeing the projects from design to implementation while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education (typically University).

REQUIRED QUALIFICATIONS

 Requires a University Degree and minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience.

  • Requires mastery of a specialty area and full knowledge of industry practices, typically obtained through advanced education combined with experience.
  • May have broad knowledge of project management.

DIFFERENTIATING FACTORS

  • Autonomy: Recognized expert, managing large projects or processes. Exercises considerable latitude in determining deliverables of assignments, with limited oversight from manager. Coaches, reviews and delegates work to lower-level specialists.
  • Organizational Impact: Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results. May manage large projects or processes that span outside of immediate job area.
  • Innovation and Complexity: Problems and issues faced are difficult, moderately complex and undefined, and require detailed information gathering, analysis and investigation. Develops solutions to moderately complex problems, and/or makes moderate to significant improvements of processes, systems or products independently to enhance performance of job area. Implements solutions to problems.
  • Communication and Influence: Represents organization as a primary contact for specific projects and initiatives; communicates with internal and external customers and vendors at various levels. May negotiate with others to reach understanding or agreement, and influence decision-making.
  • Leadership and Talent Management: Typically provides guidance, coaching and training to other employees within job area. Typically manages major/moderately complex projects, involving delegation of work and review of work products, at times acting as a team leader.

Location: USA/Remote

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