Location: Minneapolis, MN (remote due to COVID)
Duration: 6+ months

POSITION DESCRIPTION:

Design, develop and write technical materials for client products, such as equipment manuals, product support materials, and operating & maintenance instructions in accordance with company engineering standards.  This documentation will be used in the sale, operation, training and repair of products.

RESPONSIBILITIES:

  • Initiate and produce clear, concise, and accurate technical documentation for new and existing products, according to set company standards
  • Partner with engineering, safety, and marketing teams to plan and deliver product documentation on-time and on-budget
  • Review and revise published materials to address product updates and evolving content requirements
  • Collaborate with project engineers to proactively address safety hazards and user confusion in operation and repair procedures
  • Manage the translation process for technical product information
  • Review and edit material prepared by subject matter experts, technical writers, and/or technical illustrators
  • Advocate for customers and end users during product and documentation development
  • Participate in professional development and training opportunities to build expertise in Graco products and tools
  • Create and update internal wiki articles, documentation standards, and best practices
  • Maintain and share knowledge of industry best practices and tools
  • Attend regular writer meetings and actively participate in technical publications process improvement committees

REQUIRED QUALIFICATIONS:

  • BA/BS or MA/MS in technical writing and communication, instructional design, English, or a related field
  • 3-5 years of experience in creating technical documentation, or transferrable writing experience
  • Excellent written and verbal English skills
  • Strong prioritization and time management skills
  • Confident meeting tight deadlines while managing multiple projects
  • Experience with Adobe Framemaker (unstructured)
  • Demonstrated ability to work independently and as part of a team
  • Willingness to travel to other offices periodically

PREFERRED QUALIFICATIONS:

  • Competency in creating content in DITA/XML using Syncro Soft Oxygen, PTC Arbortext, or similar authoring tools
  • Familiarity with managing content in a CCMS (component content management system)
  • Practiced in working and collaborating within a distributed team
  • Skilled in translation management practices and writing for translation

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